Terms that keepShowVerse moving.

About these Terms

ShowVerse (“we”, “us”) runs a ticketing platform at showverse.africa where organizers list events and sell tickets, and buyers purchase them. These Terms apply to everyone who uses the platform: buyers, ticket holders, organizers and visitors.

By creating an account, buying a ticket or listing an event, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use ShowVerse.

We may update these Terms. If a change affects your rights in a significant way, we will tell you by email or with a notice on the site. Changes to fees or payout rules apply only to sales made after at least 14 days’ notice. Using ShowVerse after a change takes effect means you accept it.

Who can use ShowVerse

You must be at least 18 years old and able to enter a binding contract under Nigerian law to create an account, buy a ticket or list an event. By doing any of these, you confirm that you meet this requirement.

If you act for a business or organization, you confirm that you have authority to bind it to these Terms.

We may ask for proof of age or identity. If we find that someone is under age, we will close the account or cancel the order and refund it where the law requires.

A ticket can be issued in the name of an attendee under 18, but only if the buyer is that person’s parent or guardian or has their permission. The buyer is responsible for the details they give us.

Accounts and security

• Give accurate information and keep it up to date.
• Buyers can check out as guests without an account. Guest tickets are sent to the delivery email address you enter, so check it carefully.
• Keep your password and any access links secure. You are responsible for activity on your account.
• Tell us straight away at support@showverse.africa if you think someone else has used your account.
• We may suspend or restrict an account to protect users or the platform, as described in these Terms.

How ShowVerse works

ShowVerse is a platform. Organizers create events and set ticket prices, and they are responsible for the event. When you buy a ticket, your agreement to attend the event is with the organizer. We take payment on the organizer’s behalf, issue the tickets, and handle refunds and payouts under these Terms.

We don’t run, supervise or guarantee any event. We are not responsible for what happens at an event, or for its quality, safety or content.

Buying tickets

• Prices are in Nigerian naira and are set by the organizer.
• At checkout you pay the ticket price, a ShowVerse service fee and a payment processing fee. We show each amount before you pay. The total is rounded up to a whole naira. Free tickets have no fees.
• Payments are handled by Paystack. We never see or store your full card details.
• An order can have up to 10 tickets, and only one free ticket. Tickets are held for you briefly while you pay. If payment is not confirmed, the hold is released and the order is cancelled.
• After payment is confirmed, your tickets are emailed to the delivery address and shown on your confirmation page. Each ticket has its own PDF and QR code and is issued in the attendee name you entered.
• Where an event has assigned seating, your seat is confirmed once payment succeeds.
• Each QR code admits one person. If a code is copied or shared, only the first valid scan is admitted. Organizers may refuse entry for breaking their rules, such as age limits or safety rules, and that is not a reason for a refund.

Fees

Organizers receive the full ticket price they set. The fees below are paid by the buyer on top of it.

• Service fee: ShowVerse’s charge for running the platform. The current amount is shown at checkout and is worked out per ticket.
• Payment processing fee: covers the charge our payment provider makes to process the payment, so that the organizer’s ticket price is not reduced. It is calculated on the full amount paid and rounded up to the next naira.
• We may change our fees. A change applies only to tickets sold after at least 14 days’ notice.
• Everyone is responsible for their own taxes. If the law requires us to add tax to our fees, we will show it at checkout.

Refunds, cancellations and changes

Ticket sales are final unless this section says otherwise, or the organizer’s refund policy on the event page allows a refund.

• Cancelled events: you get a full refund of everything you paid, including the service fee and the payment processing fee. You don’t need to ask. We refund to the original payment method through Paystack, and it can take several business days to reach your account, depending on your bank.
• Rescheduled or moved events: your ticket stays valid for the new date or venue unless the organizer offers refunds. Check the event page and your email for updates.
• Refunds an organizer approves for other reasons: we return the ticket price and the service fee. The payment processing fee is not returned, because the payment provider does not return its charge to us.
• Duplicate or mistaken charges: if you are charged twice for the same order, we refund the extra payment.
• Orders we cancel for suspected fraud are refunded to the original payment method.
• Please contact us before disputing a payment with your bank. We may suspend the tickets while a dispute is open.
• To ask about a refund, email support@showverse.africa with your order reference.

Organizer requirements

Organizers must be at least 18 or a registered business, and must give accurate information. We may verify your identity, your business registration and your bank account. Whether you are verified affects your payout terms (see Organizer payouts).

• Describe your event accurately: date, time, venue, price, what is included and any age limit or entry rule.
• Get the permits, licences and insurance you need, and run the event safely and lawfully.
• Don’t list events that are illegal, fake or misleading.
• Don’t buy your own tickets, or have others do it, to inflate sales or release payouts. Don’t use stolen or test cards on the platform.
• Check tickets at the door and handle attendee complaints.
• You will see attendee names and emails for your events. Use them only to run the event, protect them, and follow Nigerian data protection law.
• You keep ownership of your event content, and you give us a licence to show it on ShowVerse and in our communications.

Organizer payouts

Buyers pay ShowVerse, through Paystack, on your behalf. We hold your share and pay it out to you under this section. Money held for you is not a bank deposit and does not earn interest.

• When a sale can be paid out: about 24 hours after payment, once the payment provider has settled it.
• Payouts before the event: you can ask for a payout before the event so you can fund it. We pay out settled sales minus a reserve. The reserve is 50% of settled sales for organizers who have not completed verification, and 20% for verified organizers. Until the reserve is released, payouts to an unverified organizer are also capped at ₦200,000 per event.
• When the reserve is released: 72 hours after the event ends, if the event went ahead as described and there is no cancellation, dispute, chargeback, fraud review or freeze on it.
• Payout account: we pay only to a bank account in your name (or your organization’s name) that we have verified through our payment provider. We keep the account name, the bank, the last four digits and a payment provider reference, not the full account number. A new or changed account must be reviewed and activated by us, and payouts to it are paused for 72 hours after activation, to protect you if someone takes over your account.
• How to get paid: ask us for a payout from your event balance. The minimum is ₦5,000. Each payout is for one event, and we check the amount against that event’s balance. If a transfer fails, the money returns to the event balance.
• Statements: every event has its own record of sales, fees, refunds, payouts and reserve, so you can see how your balance is worked out. Tell us promptly if you think something is wrong.
• Holds and freezes: we may delay, hold or freeze a payout, an event or an account if we suspect fraud, self-dealing or money laundering, if the event is paused or cancelled, if verification is incomplete, if there is a dispute or complaint, or if the law, a court or our payment provider requires it. We will tell you why unless the law stops us, and we will release the funds once the issue is resolved.
• You are responsible for your own taxes on money you receive.

Cancellations, refunds and chargebacks for organizers

• If you cancel an event, tell us straight away. We will stop sales, freeze payouts and refund every buyer in full.
• We fund refunds first from the unpaid sales and the reserve for that event.
• If you have already been paid more than what remains, you owe us the difference, plus any payment provider charges we can’t recover on those refunds. We will tell you the amount, and you agree to pay it within 7 days.
• We may deduct what you owe from any future payout, on any of your events, and we may take other steps to recover it.
• If an event is rescheduled, tell us at once. Tickets stay valid, and we may hold the reserve until the new date has passed.
• Chargebacks and disputed payments are treated like refunds. We deal with the payment provider, and you agree to give us the evidence we ask for.
• We may cancel an event and refund buyers without your agreement if we believe it is fraudulent, unsafe or unlawful.
• You will cover us for losses, claims and costs that come from your events, your content, or your breach of these Terms or the law, including claims by attendees or authorities.

Fraud, abuse and prohibited conduct

Everyone using ShowVerse agrees not to:

• use the platform for fraud, money laundering or any other crime
• use stolen, test or someone else’s payment details without permission
• create fake events, fake sales or fake accounts
• resell tickets in a way that breaks the organizer’s rules or the law
• copy or reuse another person’s ticket QR code
• scrape the platform, probe it for weaknesses or interfere with how it works
• avoid, or try to avoid, our fees or controls
• harass others or post unlawful, hateful or misleading content

We may ask for identification or information about a payment, event or account. We may suspend or end access, cancel orders, hold funds, and report suspected crime to the police and other authorities, as the law allows.

Payment providers and other services

We rely on others to run ShowVerse. Paystack processes payments, refunds and transfers, and your use of payments is also subject to their terms. We also use hosting, database, email and security services. If one of them is slow or unavailable, an order, ticket email, refund or payout may be delayed. We will work to fix it, but we are not responsible for delays outside our control.

Intellectual property

The ShowVerse name, logo, software and design belong to us. You may not copy or reuse them without our permission. Content that users upload stays theirs, but they give us a licence to host and display it so we can run the platform.

Availability

We work to keep ShowVerse running, but we can’t promise it will always be available or free of errors. We may change, pause or remove features, and we may take the platform down for maintenance.

Our responsibility to you

To the extent the law allows, ShowVerse is provided “as is”. We are not liable for events run by organizers, for losses that were not a foreseeable result of our breach, or for lost profit or indirect losses.

Our total liability for a claim is limited to the amount you paid in the order the claim relates to (for buyers), or the fees we earned from your events in the 12 months before the claim (for organizers).

Nothing in these Terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not allow us to exclude.

Suspension and ending your account

You can close your account at any time. Money owed to you for completed events is still paid out under the payouts section, after any holds or deductions. Orders already placed and events already listed stay subject to these Terms.

We may suspend or close an account, cancel tickets or remove events if you breach these Terms, if we need to protect users or the platform, or if the law requires it. If we cancel tickets for an upcoming event for this reason, buyers are refunded under the refunds section.

Complaints and governing law

Please contact support@showverse.africa first. We aim to reply within 5 working days and to resolve the issue fairly.

These Terms are governed by the laws of the Federal Republic of Nigeria. If we can’t resolve a dispute, the courts of Lagos State have jurisdiction, unless the law gives you the right to go elsewhere.

General

These Terms, together with the Privacy Policy, are the whole agreement between you and us. If part of them is found unenforceable, the rest still applies. If we don’t enforce a right straight away, we haven’t given it up. We may send notices by email or on the site. We may transfer our rights under these Terms to a successor business, but you may not transfer yours without our consent.

ShowVerse, Lagos, Nigeria. Email support@showverse.africa.